When shipping, please allow 5-7 business days to process order. We are open Monday-Thursday 11:00am-7:00pm EST. If an order is placed after 7:00pm, than the order won't be processed until the next business day. We notify our customers as soon as order is shipped! Customers are able to cancel for a FULL REFUND, if order is not shipped. Shipping will take 2-5 business days! If a major holiday (Christmas, New Years, Labor Day, etc) falls on a weekday, it will NOT count as a business day! The order will be processed on the next business day.

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Our products are not returnable and nonrefundable. No exchanges are offered! All sales are FINAL! If item is damaged or broken - please feel free to reach out by email within 24 hours with a picture. We will determine further action. We can be reached at SimonesAesthetic@gmail.com!